Position Summary

The Frozen Manager is responsible for overseeing all operations within the frozen foods department, ensuring strong in‑stock levels, proper temperature control, effective merchandising, and excellent customer service. This role leads department associates, manages inventory and labor, and maintains compliance with food safety and company standards.

Key Responsibilities Department Operations

• Lead daily operations to ensure the frozen department is fully stocked, organized, and customer‑ready
• Manage ordering, receiving, inventory control, and product rotation
• Ensure freezers maintain proper temperatures and products are handled correctly
• Maintain clean, safe, and organized freezer and backroom areas

Merchandising & Standards

• Execute merchandising plans, seasonal sets, and promotional programs
• Ensure accurate signing, pricing, facing, and display standards
• Monitor dates, damages, and shrink to minimize losses

Customer Service

• Deliver excellent customer service and assist customers with product questions
• Resolve customer concerns promptly and professionally
• Maintain a clean, safe, and inviting department environment

Team Leadership & Development

• Hire, train, coach, and develop frozen department associates
• Create schedules aligned with workload and labor goals
• Assign daily tasks, monitor productivity, and reinforce accountability
• Promote teamwork, engagement, and a positive work culture

Sales & Performance

• Drive sales through strong execution and in‑stock performance
• Monitor department performance including sales, shrink, and labor
• Identify and implement process improvements to increase efficiency and results

Safety & Compliance

• Ensure compliance with food safety, sanitation, and company policies
• Enforce proper lifting techniques, equipment use, and freezer safety
• Maintain safe, clean, and organized work areas

Qualifications

• Previous grocery or food department leadership experience preferred
• Knowledge of inventory management, merchandising, and food safety standards
• Strong leadership, communication, and customer service skills
• Ability to work in cold environments and perform physical tasks including lifting and extended standing
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays

Core Competencies

• Leadership and accountability
• Operational execution
• Organization and attention to detail
• Time management and productivity
• Customer‑focused mindset