FROZEN MANAGER — DUTIES & RESPONSIBILITIESDepartment Leadership & Operations

• Lead daily operations of the Frozen Foods Department to ensure full shelves, proper rotation, and strong merchandising execution.

• Maintain a clean, organized, and well‑faced department that meets all company presentation, freshness, and quality standards.

• Monitor product conditions, pull distressed or unsellable items, and maintain accurate stock levels.

• Ensure planogram compliance, ad set accuracy, and timely execution of promotional displays.

Customer Service

• Provide exceptional customer service by greeting customers, offering assistance, and responding to product inquiries.

• Resolve customer issues professionally and promptly.

• Foster a positive shopping experience within the department.

Inventory, Ordering & Merchandising

• Oversee ordering, receiving, and inventory control to maintain in‑stock conditions and minimize shrink.

• Verify accuracy of deliveries, ensuring correct quantities, temperatures, and product conditions.

• Implement effective merchandising strategies to drive sales and improve product visibility.

• Maintain pricing accuracy and ensure all signage is current and properly displayed.

Compliance, Safety & Sanitation

Ensure adherence to company policies and regulatory requirements, including:

• Food safety and sanitation

• Temperature logs and cold‑chain procedures

• OSHA and workplace safety regulations

• Shrink control and loss‑prevention procedures

• Maintain a safe working environment by reporting hazards and enforcing safety protocols.

Team Leadership & Training

• Train, coach, and guide Frozen Department associates on product handling, stocking standards, and customer service expectations.

• Assign daily tasks and ensure timely completion of workloads.

• Support performance management through coaching, accountability, and skill development.

Administrative Responsibilities

• Assist with scheduling, labor planning, production planning, and department budgeting where applicable.

• Communicate product needs, operational challenges, and performance updates to store leadership.

• Complete department checklists and required documentation accurately and on time.

Other Responsibilities

• Uphold all company policies, procedures, and standards of honesty and integrity.

• Perform additional duties as assigned by the Store Director or Assistant Store Director.