Position Summary:

The Assistant Starbucks Manager supports the Starbucks Manager in leading daily store operations to deliver an exceptional customer experience, strong financial results, and consistent execution of Starbucks and company standards. This role plays a key part in partner development, operational excellence, and driving sales in a fast‑paced retail environment.

Key Responsibilities:

Operations & Customer Experience

• Support daily Starbucks operations while ensuring compliance with company policies, food safety standards, and Starbucks brand expectations
• Model exceptional customer service and promptly resolve customer concerns
• Ensure beverage quality, product availability, cleanliness, and merchandising standards are consistently met
• Assist with opening and closing procedures, cash handling, and shrink prevention

Team Leadership & Training

• Support hiring, onboarding, training, and development of Starbucks partners
• Lead shifts by directing workflow, deploying labor effectively, and maintaining speed and quality of service
• Provide ongoing coaching, feedback, and recognition to drive performance and engagement
• Promote a positive, inclusive, and respectful work environment

Sales, Labor & Financial Performance

• Assist in driving sales through product knowledge, suggestive selling, and promotional execution
• Support labor scheduling to align with business needs and sales trends
• Assist with inventory management, ordering, and waste reduction
• Monitor key performance indicators and support action plans for improvement

Safety, Compliance & Standards

• Ensure adherence to food safety, sanitation, and workplace safety standards
• Maintain required documentation, logs, and operational records
• Support audits, inspections, and company initiatives

Qualifications:

• High school diploma or equivalent (required)
• Previous food service, coffee retail, or customer‑facing leadership experience preferred
• Strong customer service and communication skills
• Ability to lead, motivate, and coach a diverse team
• Flexible availability including early mornings, evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 40 pounds

Core Competencies

• Team leadership and partner development
• Customer‑first mindset
• Time management and prioritization
• Problem‑solving and decision‑making
• Operational consistency and attention to detail