Service Supervisor Position Summary:

The Service Supervisor supports front end operations by supervising day‑to‑day service activities, ensuring excellent customer service, maintaining cash‑handling controls, and enforcing company policies and procedures. This role assists service leadership with execution, associate direction, and operational compliance during assigned shifts.

Key Responsibilities:

Customer Service & Front End Execution

• Maintain a welcoming, service‑focused environment that delivers fast, friendly, and accurate customer service
• Resolve customer issues at the front end and service desk, escalating to leadership when necessary
• Support service desk activities including returns, refunds, check approval, and customer assistance

Associate Supervision & Support

• Supervise Cashiers and Courtesy Clerks during assigned shifts
• Assign tasks, manage breaks, and ensure adequate front‑end coverage
• Coach associates on proper procedures, customer service standards, and productivity expectations
• Act as the point of contact for front end associates when service leadership is not present

Cash Handling & Controls

• Ensure compliance with all cash‑handling procedures including tills, pickups, loans, refunds, and drops
• Approve transactions within authorized limits, including checks and refunds
• Monitor cashier accountability and report shortages, overages, or policy violations to service leadership
• Partner with service leadership to maintain strong cash controls and minimize shrink

Compliance & Policy Enforcement

• Enforce company policies related to cash handling, employee purchases, restricted sales, coupons, scan accuracy, refunds, and WIC
• Ensure compliance with safety, sanitation, security, grooming, dress code, and labor guidelines
• Support minor scheduling compliance and front end operational standards

Operational Support

• Operate checkstand, self‑checkout, and service desk systems as needed
• Assist with schedule adjustments to support customer flow and staffing needs
• Report equipment, system, or scan file issues and assist with emergency procedures
• Support front end programs, promotions, and initiatives
• Maintain confidentiality of employee, customer, sales, and company information

Qualifications:

Required

• Previous front end, cashier, or customer service experience
• Strong communication, customer service, and problem‑solving skills
• Knowledge of point‑of‑sale systems and cash‑handling procedures
• Ability to follow and enforce policies consistently

Preferred

• Prior lead, supervisor, or service desk experience
• Familiarity with front end compliance requirements and operational standards

Physical & Work Environment Requirements:

• Ability to stand, walk, bend, and lift up to 50 lbs
• Frequent customer interaction in a fast‑paced retail environment
• Flexible availability including nights, weekends, and holidays