DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an enthusiastic atmosphere focused on fast and friendly customer service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director as needed.

• Engage in suggestive selling and other sales techniques via phone, intercom, and in‑person interactions.

Department Operations

• Possess thorough knowledge of all department roles and assist with preparation, product display, and general department functions.

• Implement proper and efficient product preparation, packaging, and merchandising techniques.

• Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

• Ensure all areas, equipment, and workspaces meet cleanliness, sanitation, and safety standards.

• Monitor and maintain correct temperatures during preparation, display, and storage.

• Follow opening and closing procedures for the department.

Inventory Management

• Control inventory levels to ensure adequate product quantity, quality, and freshness in alignment with division directives.

• Stock, rotate, and organize product in the cooler and freezer.

• Minimize shrink and manage department costs.

• Build displays, rotate stock, and remove outdated or spoiled product.

• Oversee receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, and rotating.

• Adhere to temperature, storage, and packaging guidelines.

• Prepare sales and inventory reports; complete physical inventory every four weeks.

• Ensure proper code dating is enforced for all department products.

Staff Leadership & Training

• Schedule, supervise, train, and assign duties to department employees to ensure proper coverage and service levels.

• Plan daily operations and monitor production processes in accordance with company procedures and profitability goals.

• Provide training on store policies, sales procedures, and record‑keeping requirements.

• Identify and develop employees with high potential for advancement.

• Monitor employee productivity and conduct performance evaluations.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

Administrative Responsibilities

• Maintain accurate department records and process required administrative paperwork.

• Ensure compliance with company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Uphold and enforce all department standards.

• Implement effective promotional and seasonal displays to support sales initiatives.