Duties and Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly customer service.

• Assist customers with product suggestions and special orders.

• Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director when needed.

• Engage in suggestive selling and other sales techniques through telephone, intercom announcements and direct customer interaction.

• Maintain thorough knowledge of all department roles; oversee and assist with preparation, brewing and serving of all food and beverage items.

• Implement proper product preparation and packaging techniques; operate equipment including kitchen utensils, ovens, coffee grinders, coffee machines, espresso machines, blenders, printers and pallet jacks.

• Maintain hot and cold food items according to company standards.

• Brew coffee and tea; operate cash registers to total sales, accept payments and make correct change.

• Apply proper coffee bar procedures and maintain accurate bar layout and workflow.

• Maintain case cleanliness, product freshness and strong visual appeal.

• Ensure all Starbucks equipment and areas meet cleanliness, sanitation and safety standards.

• Ensure temperature compliance during preparation, storage and display of all products.

• Schedule, supervise, train and assign duties to department employees to ensure adequate coverage and service levels.

• Train employees on store policies, sales techniques and record‑keeping procedures.

• Identify high‑potential employees and support their development for advancement.

• Plan daily operations and monitor production processes in accordance with company procedures and profitability goals.

• Prepare sales and inventory reports; complete physical inventory every 4 weeks.

• Control inventory to ensure adequate product quantity, quality and freshness; stock and rotate product; maintain and organize coolers.

• Understand and enforce opening and closing procedures.

• Build displays, rotate product and remove outdated or spoiled items.

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.

• Ensure proper code‑dating compliance for all products in the department.

• Monitor employee productivity and performance.

• Initiate personnel actions including interviews, transfers, promotions and disciplinary actions.

• Maintain department standards when handling fast‑moving and quick‑sale items.

• Implement effective promotional and seasonal displays.

• Perform receiving duties: break down loads, verify orders, inspect product quality, report shortages, stock and rotate product.

• Follow temperature and storage guidelines and proper packaging procedures.

• Process administrative paperwork and maintain accurate department records.

• Complete, maintain and monitor required logs including Production Logs, Par Charts, Sales and Labor documents and daily log sheets.

• Control shrink and manage departmental costs.

• Attend and participate in sales meetings; communicate goals, performance and opportunities to employees.

• Ensure proper product temperatures, accurate pricing and correct signage; comply with labeling laws, federal/state regulations and company code‑dating policies.

• Comply with all workplace safety rules and regulations.

• Ensure safety, cleanliness and sanitation of the sales floor, work areas, freezer, cooler, equipment and display areas.

• Implement emergency procedures for equipment or software malfunctions.

• Perform all duties safely, accurately and with honesty and integrity.

• Perform other necessary and assigned duties.

Skills and Physical Requirements

• Strong communication and interpersonal skills with the ability to maintain professionalism with customers and coworkers.

• Solid understanding of company practices and Starbucks Department policies and procedures.

• Ability to reach, lift and maneuver items up to ~40 lbs; frequent bending, stooping and reaching required.

• Ability to push/pull fully loaded hand trucks and pallet jacks; repetitive arm movements required.

• Manual dexterity and strong hand‑eye coordination required.

• Ability to stand for long periods of time.

• Mental alertness required for safe and accurate task completion.

• Basic math skills and knowledge of weights/measures.

• Knowledge of product standards, perishability, handling, sanitation, labeling and department procedures.

• Ability to operate kitchen utensils, coffee machines, espresso machines, grinders, blenders, ovens, electronic ordering devices, registers, printers and pallet jacks.

• Ability to use cleaning agents and equipment.

• Ability to operate computer software and electronic ordering devices.

• Ability to work nights, weekends and holidays; varied schedule; strong attendance required.

• Potential exposure to hazards associated with equipment and work tools.

Work Environment

• Work performed in a temperature‑controlled environment.

• Frequent exposure to refrigerated conditions (~35°F).

• Frequent exposure to freezer conditions (down to -20°F).

• Occasional travel may be required, including overnight travel.