Position Summary

The Service Operations Assistant supports front‑end and store operations by assisting with customer service execution, associate coordination, and daily operational tasks. This role helps ensure a smooth checkout experience, efficient service desk operations, and high standards of customer satisfaction while supporting store leadership and front‑end teams.

Key Responsibilities Front‑End Operations

• Support daily front‑end operations including registers, service desk, and customer flow
• Assist with opening, closing, and shift readiness procedures
• Ensure checkout lanes are staffed appropriately based on customer traffic
• Monitor register performance and resolve basic operational issues

Customer Service

• Provide outstanding customer service and support service desk activities
• Address customer questions, concerns, and issues in a professional manner
• Support refunds, exchanges, cash handling, and other front‑end transactions as assigned
• Promote a friendly, efficient, and welcoming customer experience

Team Support & Coordination

• Assist with coordinating front‑end associates and assigning daily tasks
• Support training and coaching of cashiers and service desk associates
• Reinforce service standards, productivity, and positive teamwork
• Act as a point of contact for front‑end associates during assigned shifts

Cash Handling & Accountability

• Support cash office procedures, register audits, and cash controls as assigned
• Ensure proper cash handling, accuracy, and accountability standards are followed
• Assist with resolving register discrepancies and reporting issues to leadership

Safety & Compliance

• Ensure compliance with company policies and front‑end procedures
• Promote safe work practices and immediately address safety concerns
• Help maintain a clean, organized, and safe front‑end environment

Qualifications

• Previous retail or customer service experience preferred
• Strong customer service and communication skills
• Ability to support, train, and guide associates
• Basic cash handling and register experience
• Strong organization, problem‑solving, and attention to detail
• Ability to work flexible schedules including evenings, weekends, and holidays
• Ability to stand for extended periods and perform light physical tasks

Core Competencies

• Customer service excellence
• Team support and collaboration
• Operational awareness
• Accountability and attention to detail
• Adaptability and time management