Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with a focus on providing fast, friendly service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Answer incoming calls professionally; resolve customer concerns and escalate to the Store Director as needed.

• Use suggestive selling techniques through phone, intercom, and direct customer interactions.

Department Operations & Food Production

• Demonstrate full working knowledge of duties performed by all department employees and assist with preparation, cooking, and serving of food items.

• Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays according to company standards.

• Implement proper product preparation, packaging, and handling techniques.

• Operate all relevant equipment including kitchen utensils, fryers, ovens, slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.

• Ensure deli case cleanliness, visual appeal, and appropriate inventory levels.

• Maintain sanitation and ensure a clean, safe work environment.

• Ensure temperatures are properly maintained during all phases of preparation, display, and storage.

Leadership & Staff Development

• Assist with scheduling, supervising, training, and assigning duties to department employees.

• Create schedules to ensure adequate staffing levels and service coverage.

• Assist with planning daily operations and monitoring production processes following company standards and profitability expectations.

• Train employees on in‑store policies, sales procedures, and record‑keeping requirements.

• Identify and help develop high‑potential employees for advancement opportunities.

Inventory, Merchandising & Product Quality

• Control inventory to ensure adequate product quantity, freshness, and quality; maintain inventory levels per division guidelines.

• Stock, rotate, and organize all product; maintain orderly coolers and storage areas.

• Build displays, rotate product, and remove outdated or spoiled items.

• Ensure proper code‑dating procedures are followed for all products.

• Implement effective promotional and seasonal displays.

• When applicable, oversee the operation and maintenance of the salad bar, wing bar, and burger bar.

Receiving & Documentation

• Perform receiving duties including breaking down loads, verifying orders against invoices, inspecting product quality, reporting shortages, and stocking product.

• Adhere to temperature, storage, and packaging guidelines during receiving and processing.

• Process administrative paperwork and maintain accurate department records.

• Assist with preparing sales and inventory reports and participate in physical inventory every four weeks.

Compliance, Standards & Safety

• Apply a working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Maintain department standards for handling quick‑sale items.

• Ensure cleanliness, sanitation, and safety standards are upheld across the department.