DUTIES AND RESPONSIBILITIESCustomer Service & Front-End Standards

• Assist the Service Operations Manager with all assigned job duties and responsibilities.

• Champion corporate and division customer service programs to meet or exceed customer service goals.

• Direct and supervise front‑end operations, including customer traffic flow, lane coverage, and the cleanliness and appearance of the front‑end, restrooms, entryway, and parking lot.

• Maintain a fresh, full, and organized appearance of checkstand merchandisers; ensure checkstands remain clean and properly signed.

• Answer and respond to incoming calls; provide customer service center support and required services as needed.

• Perform all job duties with honesty, integrity, and in compliance with company policies and procedures.

Policy Compliance & Operational Controls

Ensure compliance with all company policies and procedures including:

• Cash Handling

• Employee Purchase

• Restricted Product Sales (alcohol and tobacco)

• Coupon and Gift Card policies

• Scan accuracy

• Supervising minor employees

• Product Return Policy

• WIC

• Sanitation, safety, security

• Grooming and dress code standards

• Check acceptance

• Report policy violations to store management immediately.

• Ensure accurate operation and functionality of the Point of Sale (POS) system.

Cash Handling & Financial Responsibilities

• Assist with accountability for all cash flow requirements including safe transactions, till issues/pickups, check acceptance, refunds, and cashier fund monitoring.

• Work with the Scan/FMC Team to ensure scanning file issues are resolved promptly.

May complete tasks such as:

• Running totals on tills

• Preparing and verifying daily deposit slips

• Completing all required Front‑End forms

• Report irregularities or problems to the Service Operations Manager.

Front-End Support & Staffing

• Serve as a cashier as needed to support service levels.

• Understand and support all functions of the customer service center.

• Support front‑end staffing needs and workflow adjustments as required.

Additional Duties

• Assist with any other necessary or assigned duties to support overall front‑end operations.