Position Summary

The Drug / General Merchandise (GM) Manager is responsible for the overall operation, performance, and presentation of the Drug, Health & Beauty Care, and General Merchandise departments. This role ensures excellent customer service, strong sales results, effective inventory management, and full compliance with company policies and merchandising standards. The Drug/GM Manager leads and develops department teams while maintaining a safe, organized, and shopper‑focused environment.

Key Responsibilities Department Operations

• Oversee daily operations of Drug, HBC, and GM departments to ensure efficient execution and high standards.
• Ensure proper product rotation, planogram compliance, pricing accuracy, signage, and promotional execution.
• Maintain cleanliness, organization, and safety standards throughout assigned areas.
• Monitor sales, shrink, and expenses; take corrective action as needed.

Merchandising & Inventory Control

• Execute corporate merchandising plans, seasonal sets, and promotional changes.
• Manage inventory levels to support sales while minimizing shrink, out‑of‑stocks, and overstock.
• Review orders, forecasts, counts, and receiving procedures for accuracy.
• Identify opportunities to improve in‑stock conditions and merchandising impact.

Customer Service

• Deliver a positive shopping experience by ensuring departments are fully stocked, well signed, and visually appealing.
• Resolve customer questions and concerns promptly and professionally.
• Promote a service‑focused culture within the team.

Leadership & Team Development

• Hire, train, coach, and develop department associates.
• Schedule, assign, and follow up on daily and weekly tasks.
• Set clear expectations and hold associates accountable for performance and standards.
• Conduct performance discussions and support development plans.

Compliance & Safety

• Ensure adherence to company policies, safety standards, and all applicable regulations.
• Follow shrink prevention and loss control practices.
• Maintain proper handling procedures for controlled and regulated items.

Qualifications Required

• Previous retail management or department leadership experience.
• Strong merchandising, organization, and inventory management skills.
• Ability to lead, motivate, and develop a team.
• Strong communication and problem‑solving skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to lift, push, or pull merchandise as required.

Preferred

• Experience managing Drug, Health & Beauty, or General Merchandise departments.
• Knowledge of planograms, resets, and seasonal merchandising.
• Experience with sales goals, shrink control, and operational metrics.

Working Conditions

• Retail store environment with extended periods of standing and walking.
• Exposure to warehouse and sales floor conditions.
• Physical activity including lifting and moving merchandise.