Duties and Responsibilities

Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions.

• Engage in suggestive selling through telephone calls, in‑store intercom announcements, and direct customer interaction.

• Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Store Director when needed.

Department Operations & Merchandising

• Rotate and discard outdated or spoiled product.

• Ensure cleanliness of the work area and department.

• Implement effective promotional and seasonal displays.

• Ensure merchandise is correctly priced, properly displayed, and that shelves are clean and well maintained.

• Assist in other areas of the Grocery Department when needed.

• Follow and maintain all department standards and requirements.

Policy Knowledge & Compliance

• Maintain working knowledge of company policies and guidelines outlined in the Employee Handbook.

• Ensure proper code‑dating for all department products.

• Assist with physical inventory as required (typically every 6 months).

• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Follow and enforce all workplace safety rules and regulations.

• Maintain safety, cleanliness, and sanitation of work areas, coolers, equipment, and display areas.

• Implement emergency procedures when equipment or software malfunctions occur.

• Ensure compliance with company grooming standards and dress code.

Inventory, Reclamation & Shrink Control

• Control inventory to ensure adequate product quantity, quality, and freshness.

• Maintain inventory levels in accordance with division directives.

• Stock and rotate product regularly.

• Supervise reclamation processing.

• Maintain organized and in‑stock conditions in the back room and all Frozen Food Department areas.

• Control shrink and department‑related costs.

• Implement correct product preparation techniques.

• Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

Receiving & Administrative Responsibilities

Perform receiving duties including:

• Breaking down loads

• Verifying invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating merchandise

• Follow appropriate temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

Complete, maintain, and monitor required documents such as:

• Daily log sheets

• Sales and labor reports

• Other required paperwork and logs

Technology & Ordering

• Operate computer software and electronic ordering devices to place product orders.

Professional Standards

• Perform all job duties safely, accurately, and with honesty and integrity.

• Carry out other necessary and assigned duties.