DUTIES AND RESPONSIBILITIESCustomer Service & Front-End Leadership

• Assist the Service Operations Manager with daily job duties and responsibilities.

• Champion corporate and division customer service programs to meet or exceed division goals.

Direct and supervise front-end operations, including:

• Monitoring and directing customer traffic flow

• Ensuring adequate lane coverage

• Maintaining cleanliness and appearance of the front-end sales floor, restrooms, entryway, and parking lot

Checkstand & Merchandising Standards

• Maintain a fresh, full appearance of checkstand merchandisers.

• Maintain clean and organized checkstands with proper signage.

Compliance & Policy Enforcement

Comply with—and ensure team compliance with—Company policies and procedures, including:

• Cash handling and employee purchase policies

• Restricted product sales (alcohol/tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervising minor employees

• Product return policy and WIC procedures

• Sanitation, safety, and security standards

• Grooming and dress code standards

• Check acceptance procedures

• Report policy violations to store management.

Cash Handling & Financial Controls

• Ensure accurate operation and functionality of the Point of Sale (POS) system.

Assist with cash flow accountability including:

• Safe transactions

• Issues and pickups

• Tills and cashier fund-handling procedures

• Check acceptance and refunds

• Collaborate with the Scan/FMC team to ensure scanning file issues are corrected promptly.

May perform tasks such as:

• Running totals on tills

• Preparing and proofing daily deposit slips

• Completing all Front-End forms

• Reporting issues to the Service Operations Manager

Customer Service Center

• Understand all customer service center functions and provide services as needed.

• Answer and respond to incoming calls appropriately.

Operational Support

• Serve as a cashier when needed.

• Perform all job duties with honesty, integrity, and full compliance with Company policies and procedures.

• Perform other necessary and required duties as assigned.