Job Summary:

The Home Shopping Department Manager (HSDM) is responsible for overseeing the daily operations and performance of the Home Shopping Department. This role ensures accurate, timely, and efficient order fulfillment while delivering an excellent customer experience. The HSDM leads and develops the Home Shopping team, manages labor and productivity, ensures order accuracy, and maintains compliance with company standards and policies.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, train, and develop Home Shopping associates.
• Schedule labor effectively to meet order volume, productivity, and service level expectations.
• Provide ongoing performance feedback and support associate engagement and development.
• Foster a positive, inclusive, and safety‑focused work environment.

Home Shopping Operations

• Oversee daily home shopping operations, including order picking, staging, handoff, and delivery coordination when applicable.
• Ensure orders are fulfilled accurately, on time, and in accordance with company standards.
• Monitor order flow, staffing levels, and department readiness throughout the day.
• Ensure proper handling and storage of products to maintain freshness and quality.

Customer Experience

• Deliver an exceptional home shopping experience through accuracy, timeliness, and service excellence.
• Resolve customer concerns promptly and professionally.
• Ensure associates provide friendly, knowledgeable, and efficient service.

Inventory, Accuracy & Performance

• Ensure accurate picking, substitution standards, and order completion.
• Monitor department metrics including fulfillment accuracy, productivity, customer satisfaction, and on‑time completion.
• Identify trends and opportunities to improve workflows, accuracy, and efficiency.

Food Safety, Safety & Compliance

• Ensure adherence to food safety, sanitation, and temperature control standards.
• Maintain compliance with company policies, safety procedures, and operational guidelines.
• Complete and maintain required documentation, audits, and reports.

Collaboration & Store Support

• Partner with store leadership and department managers to support overall store operations.
• Coordinate with Fresh and Center Store departments to support order accuracy and product availability.
• Support store initiatives, promotions, and special projects as needed.

Knowledge, Skills & Abilities

• Strong leadership, communication, and organizational skills.
• Knowledge of home shopping, e‑commerce, or order fulfillment operations.
• Ability to manage multiple priorities in a fast‑paced environment.
• Basic proficiency with computer systems, mobile devices, and fulfillment technology.
• Ability to motivate teams and drive accountability and results.

Education & Experience:

• High school diploma or equivalent required.
• Previous retail leadership, e‑commerce, or fulfillment experience preferred.

Physical Requirements:

• Ability to stand, walk, bend, push carts, and lift up to 50 pounds regularly.
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.