Job Description – Five Star Cake Decorator Duties & Responsibilities Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Answer incoming calls professionally; resolve customer concerns and escalate to Store Director when needed.

• Utilize suggestive selling techniques via phone, in‑store intercom, and customer interactions.

Cake Decorating & Production

• Prepare, trim, cut, shape, and ice cakes following established specifications (including “No Black Hole” icing standard).

• Personalize products and decorate cakes per customer requests and special-order instructions.

• Create decorations using icing, flower nails, fondant, gum paste, and other mediums; ability to transfer designs to cakes.

• Recreate or customize designs from online images or magazines.

Demonstrate advanced decorating abilities including:

• Swags, drapes with fondant

• Hand‑formed roses

• Simple gum paste flowers

• Bows and cut‑outs using rolled fondant

• Marbled fondant

• Covering/enrobing cakes in fondant

• Whimsical cakes and shaped cakes

• Advanced boards and display designs

• Understand proper construction of wedding and groom’s cakes.

• Follow cake manual standards, including proper icing weights and use of the production list.

• Meet production expectations of $90–$100 retail per hour**.

• Properly store finished and unfinished cakes to maintain quality.

Bakery Operations

• Assist with slicing bread and preparing bakery items (proofing, baking, packaging, icing).

• Perform product demonstrations using proper preparation and packaging techniques.

• Help train and mentor employees on basic decorating skills.

• Maintain bakery case cleanliness, product appearance, and inventory levels.

• Ensure all bakery equipment and areas meet sanitation and safety standards.

• Monitor and maintain proper temperatures during preparation, display, and storage.

Inventory, Stocking & Merchandising

• Assist with physical inventory every 4 weeks.

• Control inventory to maintain adequate product quantity, quality, and freshness.

• Stock and rotate product; organize the cooler and discard outdated items.

• Build displays, implement promotional and seasonal merchandising, and maintain a clean work area.

• Ensure proper code dating practices for all products.

• Follow company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, and follow temperature and storage guidelines.

• Maintain backup cake inventory in the freezer using production sheets.

Administrative Responsibilities

• Accurately complete and monitor daily log sheets, production charts, Sales & Labor, and other required paperwork.

• Control shrink and costs through proper handling, storage, and inventory rotation.

• Ensure correct product signage and compliance with labeling laws, federal/state regulations, and company policies.

Safety & Compliance

• Ensure workplace safety, sanitation, and cleanliness across the sales floor, work areas, freezer, cooler, equipment, prep, and display areas.

• Maintain code‑date compliance and adhere to all sanitation regulations.

• Follow emergency procedures for equipment or software malfunctions.

• Perform all job duties with honesty, integrity, and accuracy.

Other Duties

• Perform any additional tasks required to support bakery operations and customer service.