Service Supervisor Position Summary

The Service Supervisor leads front‑end operations to ensure fast, accurate, and friendly customer service. This role supervises cashiers and service desk associates, supports daily execution of front‑end standards, and acts as the on‑duty leader for service operations when store management is not present.

Key Responsibilities

• Supervise daily checkout lanes and service desk operations
• Ensure excellent customer service and resolve concerns professionally
• Support staffing, break coverage, and front‑end labor efficiency
• Perform overrides, refunds, exchanges, and cash approvals as needed
• Maintain compliance with cash handling, loss prevention, and security procedures
• Monitor wait times and adjust staffing to meet service expectations
• Ensure front‑end areas are clean, organized, and properly stocked
• Enforce company policies, safety standards, and procedures

People Leadership

• Train, coach, and support cashiers and service desk associates
• Assign daily tasks and provide clear direction during shifts
• Lead by example with a customer‑first mindset
• Provide performance feedback and reinforce service standards
• Promote teamwork, accountability, and a positive work environment

Operations & Customer Experience

• Assist with opening and closing front‑end procedures
• Support loyalty programs, promotions, and customer service initiatives
• Partner with store leadership to address operational or service issues
• Model professional communication with customers and associates

Qualifications

• Previous front‑end, customer service, or supervisory experience preferred
• Strong communication and problem‑solving skills
• Ability to handle cash accurately and responsibly
• Basic knowledge of POS systems and front‑end operations
• Flexible availability, including nights, weekends, and holidays

Skills & Competencies

• Customer‑focused attitude
• Leadership and decision‑making skills
• Attention to detail and accuracy
• Ability to multitask in a fast‑paced environment
• Conflict resolution and teamwork skills