Job Summary:

The Frozen Supervisor supports the daily operations and performance of the Frozen Department. This role assists with merchandising, inventory control, product rotation, and associate oversight to ensure high standards of freshness, food safety, and customer service while supporting sales and shrink reduction goals.

Key Responsibilities:

Leadership & Team Support

• Support department leadership in supervising, coaching, and training Frozen Department associates.
• Assist with task delegation, daily workload planning, and maintaining department standards.
• Provide feedback to associates and reinforce productivity, safety, and performance expectations.
• Promote a positive, respectful, and safety‑focused work environment.

Operations & Merchandising

• Assist with ordering, receiving, stocking, and rotating frozen products.
• Ensure frozen cases and backroom storage areas are clean, organized, and properly maintained.
• Execute merchandising plans, planograms, resets, and seasonal programs.
• Maintain accurate pricing, signage, and promotional execution.

Food Safety, Quality & Compliance

• Ensure proper temperature control and adherence to frozen food safety standards.
• Support completion and accuracy of temperature logs and required documentation.
• Monitor product quality and remove damaged or outdated items promptly.
• Ensure compliance with company policies and food safety regulations.

Inventory, Shrink & Performance

• Assist with managing inventory levels to support sales while minimizing shrink and out‑of‑stocks.
• Identify and communicate issues related to spoilage, damages, and inventory variances.
• Support labor efficiency and productivity goals.

Customer Service

• Deliver excellent customer service by assisting customers promptly and professionally.
• Address customer questions or concerns and escalate as needed.
• Ensure product availability and department readiness for peak shopping times.

Safety & Loss Prevention

• Maintain a clean, organized, and safe work environment.
• Support loss prevention initiatives and shrink reduction efforts.
• Follow all workplace safety procedures and proper equipment usage.

Collaboration & Coverage

• Partner with department and store leadership to support overall store operations.
• Provide leadership coverage as needed and assist with special projects.
• Support cross‑department collaboration when required.

Knowledge, Skills & Abilities

• Strong communication and organizational skills.
• Knowledge of frozen food operations, inventory management, and food safety practices.
• Ability to manage multiple tasks in a fast‑paced retail environment.
• Basic proficiency with computer systems and retail technology tools.
• Ability to lead by example and support team accountability.

Education & Experience:

• High school diploma or equivalent required.
• Prior retail grocery or supervisory experience preferred.

Physical Requirements:

• Ability to work in cold environments for extended periods.
• Ability to stand, walk, bend, and lift up to 50 pounds regularly.
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.