Duties and Responsibilities

Customer Service & Front-End Support

• Assist the Service Operations Manager with daily job duties and responsibilities.

• Champion corporate and division customer service programs to meet or exceed customer service goals.

Assist in directing and supervising front‑end operations including:

• Customer traffic flow

• Checkout lane coverage

• Cleanliness and appearance of the front‑end sales floor, restrooms, front entryway, and parking lot

• Maintain the fresh, full appearance of checkstand merchandisers and ensure checkstands are clean with proper signage.

• Provide full support to the Customer Service Center and perform required services for customers.

Operations, Policy Compliance & Accuracy

Ensure compliance with all Company policies and procedures, including:

• Cash handling

• Employee purchase rules

• Restricted product sales (alcohol and tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervision of minor employees

• Product return policy

• WIC requirements

• Sanitation, safety, and security

• Grooming and dress code standards

• Check acceptance policies

• Report policy violations to store management promptly.

• Ensure accurate operation and overall functionality of the Point‑of‑Sale (POS) system.

Cash Flow, Financial Controls & Administrative Duties

• Assist with and handle safe transactions, issues and pickups, till management, check acceptance, and refunds.

• Monitor cashier cash handling procedures and accuracy.

• Work with the Scan/FMC team to ensure scanning file errors are resolved quickly.

Perform financial-related tasks as needed, including:

• Running totals on tills

• Preparing and proofing daily deposit slips

• Completing front‑end forms

• Report cash, scanning, or procedural issues to the Service Operations Manager for correction.

Front-End Support & Store Functionality

• Serve as a cashier when needed to support customer service levels.

• Answer and respond to incoming calls appropriately.

• Understand all Customer Service Center processes to assist customers effectively.

Professional Standards

• Perform all duties with honesty, integrity, and adherence to all Company policies and procedures.

• Carry out other necessary and assigned duties as required.