Position Summary

The Assistant Deli Manager supports the Deli Manager in overseeing daily deli operations to ensure an outstanding customer experience, consistent food quality, strong team performance, and compliance with food safety and company standards. This role helps drive sales, manages labor and merchandising, and develops associates while maintaining a clean, safe, and efficient department.

Key Responsibilities

• Support daily operations of the deli department, including production, merchandising, sanitation, and customer service
• Assist in supervising, coaching, and training deli associates to meet performance and service expectations
• Ensure compliance with all food safety, sanitation, health, and safety regulations
• Help manage ordering, receiving, rotation, and inventory controls to minimize shrink and out‑of‑stocks
• Maintain fresh, high‑quality product standards and proper food preparation procedures
• Support execution of promotions, displays, and seasonal programs
• Monitor sales, labor, and department metrics; assist with action plans to improve results
• Address customer questions, concerns, and complaints promptly and professionally
• Step into department leadership responsibilities in the Deli Manager’s absence

Associate Development & Leadership

• Lead by example to promote teamwork, accountability, and a positive work environment
• Assist with onboarding, scheduling support, and performance feedback for associates
• Reinforce service, safety, and operational expectations consistently
• Encourage associate engagement and continuous improvement

Operational & Compliance Focus

• Ensure proper use of equipment, tools, and food handling practices
• Follow all company policies, local/state health regulations, and union guidelines (where applicable)
• Support accurate completion of department logs, cleaning schedules, and food safety documentation

Qualifications

• Previous experience in deli, food service, or retail operations preferred
• Prior leadership or supervisory experience strongly preferred
• Knowledge of food safety standards and fresh food operations
• Strong customer service, communication, and problem‑solving skills
• Ability to lead a team in a fast‑paced environment

Physical & Scheduling Requirements

• Ability to stand, walk, bend, and lift up to company‑defined weight limits
• Flexibility to work varying schedules, including early mornings, evenings, weekends, and holidays