Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Respond to incoming calls professionally; resolve customer concerns and escalate to Store Director as needed.

• Utilize suggestive selling and other sales techniques through phone, intercom, and direct customer interactions.

Department Operations

• Possess working knowledge of duties performed by all department employees; assist with preparation, baking, decorating, and product display.

• Implement proper and efficient product preparation, packaging, and handling procedures.

• Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

• Ensure compliance with food safety standards, including accurate temperature maintenance during preparation, display, and storage.

• Follow established opening and closing procedures for the department.

Leadership & Staff Support

• Assist with scheduling, supervising, training, and assigning duties to department employees.

• Support daily operational planning and monitor production processes for efficiency and profitability.

• Communicate department goals, performance updates, and sales opportunities to the team as needed.

• Participate in sales meetings when required.

Inventory, Merchandising & Product Quality

• Control inventory to ensure adequate product quantity, freshness, and quality.

• Stock, rotate, and maintain product according to division guidelines; organize coolers and storage areas.

• Build displays, rotate stock, and remove outdated or spoiled product.

• Ensure proper code dating is applied and enforced for all items in the department.

• Implement effective promotional and seasonal merchandising displays.

Receiving & Documentation

• Perform receiving duties including breaking down loads, verifying orders, inspecting product quality, reporting shortages, and organizing product.

• Adhere to temperature, storage, and packaging standards during receiving and processing.

• Complete and maintain all required records, including daily log sheets, production charts, sales and labor reports, and other department documentation.

• Assist with sales and inventory reporting and with physical inventory conducted every four weeks.

Safety, Compliance & Cost Control

• Maintain a safe, clean work environment and ensure compliance with sanitation and equipment standards.

• Understand and follow company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Control shrink and manage department costs effectively.