Purpose

The Assistant D.U.G Manager supports the overall operation of the Drive Up & Go department by ensuring accurate order fulfillment, timely customer service, and efficient associate execution. This role assists with daily planning, team leadership, and maintaining company standards for safety, accuracy, and customer satisfaction.

Key Responsibilities

• Assist with daily D.U.G operations, including picking, staging, and dispensing customer orders
• Ensure order accuracy, product quality, freshness, and proper substitutions
• Monitor order flow to meet promised pickup and delivery times
• Support ordering, inventory handling, and shrink control procedures
• Maintain clean, organized staging areas, coolers, and equipment
• Assist with execution of promotions, digital programs, and process updates

Leadership & Team Support

• Help train, coach, and develop D.U.G associates
• Assign daily tasks and manage workload to ensure productivity and coverage
• Provide real‑time feedback and support performance accountability
• Enforce attendance, safety, and operating standards consistently
• Act as department lead in the D.U.G Manager’s absence

Customer Service

• Ensure a fast, friendly, and accurate customer pickup experience
• Resolve customer concerns, order issues, and service recovery situations professionally
• Promote a positive and helpful service culture

Operational & Safety Standards

• Ensure compliance with food safety, temperature control, and handling standards
• Follow all company policies, labor guidelines, and safety procedures
• Maintain readiness for audits, accuracy reviews, and operational walks
• Ensure proper use and care of handhelds, carts, coolers, and vehicles

Qualifications

• Previous retail, grocery, or e‑commerce experience preferred
• Supervisory or lead experience a plus
• Strong organization, communication, and multitasking skills
• Ability to work flexible schedules, including weekends and holidays
• Ability to lift, push carts, and work in varied temperatures

Working Conditions

• Fast‑paced environment with indoor and outdoor work
• Frequent walking, lifting, and exposure to refrigerated and ambient conditions