Position Summary:

The Assistant Starbucks Manager supports the Starbucks Manager in overseeing daily store operations to ensure an exceptional customer experience, strong partner engagement, and consistent execution of Starbucks brand standards. This role plays a key part in driving sales, managing labor, maintaining operational excellence, and developing partners in a fast-paced retail environment.

Key Responsibilities:

Operations & Customer Experience

• Support daily Starbucks operations, ensuring compliance with company policies, food safety standards, and Starbucks brand expectations
• Deliver an outstanding customer experience by modeling excellent service and resolving customer concerns promptly and professionally
• Ensure beverage quality, product availability, cleanliness, and merchandising standards are consistently met
• Assist with opening and closing procedures, cash handling, and loss prevention practices

Team Leadership & Training

• Support hiring, onboarding, training, and coaching of Starbucks partners
• Lead shifts by directing workflow, deploying labor effectively, and maintaining service speed and quality
• Provide ongoing feedback, performance coaching, and recognition to build engagement and accountability
• Promote a positive, inclusive, and respectful workplace culture

Sales, Labor & Financials

• Assist in driving sales through product knowledge, suggestive selling, and promotional execution
• Help manage labor schedules to align staffing with business needs
• Support inventory management, ordering, and waste reduction initiatives
• Monitor key performance indicators and assist with action plans to improve results

Safety, Compliance & Standards

• Ensure adherence to food safety, sanitation, and workplace safety guidelines
• Maintain accurate documentation and operational logs as required
• Support audits, inspections, and corporate initiatives as directed

Qualifications:

• High school diploma or equivalent (required)
• Previous experience in food service, coffee retail, or customer-facing leadership role preferred
• Strong customer service and communication skills
• Ability to lead, motivate, and coach a diverse team
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 40 pounds

Core Competencies

• Team leadership and partner development
• Customer-first mindset
• Time management and organization
• Problem-solving and decision-making
• Operational consistency and attention to detail