Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Role Overview

The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow-up to ensure accurate and compliant billing.

Main responsibilities:

• Respond to pharmacy inquiries regarding Third-party billing and ensure timely issue resolution

  • Document all calls in the proprietary call management system for tracking, escalation, and reporting

  • Act as a liaison between pharmacies and insurance plans to resolve billing issues

  • Work flexible shifts, including evenings and Saturdays

  • Support departmental projects and participate in cross training

  • Interpret and respond to internal billing edits to ensure accurate, compliant claims

  • Troubleshoot billing and procedural issues and coordinate with internal teams as needed

  • Navigate multiple applications simultaneously to locate or adjust billing information

  • Manage workload effectively in a call center environment

  • Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams

  • Independently research answers using a large resource library

  • Communicate clearly and professionally in both written and verbal formats

We are looking for candidates who possess the following:

Education & Experience

• High school diploma or equivalent required

• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred

Skills & Qualifications

• Strong problem-solving skills and attention to detail

• Excellent customer service and communication abilities

• Knowledge of Third-party processing and NCPDP standards preferred

• Familiarity with multiple pharmacy software systems a plus

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

• Ability to multitask, prioritize, and adapt to new systems

• Strong follow-through and focus on issue resolution

• Positive, enthusiastic, and compassionate attitude

We also provide a variety of benefits including:

• Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit my

ACI Benefits:

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.