Duties and Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.

• Champions corporate and division customer service programs to meet or exceed customer service goals.

• Helps direct and supervise all front‑end operations, including customer traffic flow, lane coverage, and overall cleanliness/appearance of the front end, restrooms, entryway, and parking lot.

• Assists in maintaining a fresh, full appearance of checkstand merchandisers and ensures checkstands are clean and properly signed.

• Complies with and ensures compliance with all Company policies and procedures, including:

• Cash handling

• Employee purchase policy

• Restricted product sales (alcohol/tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervising minor employees

• Product return policies

• WIC regulations

• Sanitation, safety, and security standards

• Grooming and dress code

• Reports policy violations to store management.

• Ensures accurate operation and functionality of the Point‑of‑Sale (POS) system.

• Assists in managing cash flow requirements such as safe transactions, till issues/pickups, check acceptance, refunds, and monitoring cashier cash‑handling compliance.

• Works with the Scan/FMC Team to ensure scanning file issues are corrected promptly.

• May perform operational tasks including running till totals, preparing and proofing daily deposit slips, and completing all required Front End forms.

• Notifies the Service Operations Manager of issues needing attention.

• Serves as a cashier when needed to support front end workflow.

• Fully understands the customer service center and provides all services as required.

• Answers and responds to incoming calls appropriately.

• Performs all duties with honesty, integrity, and adherence to Company policies.

• Performs other necessary and required duties as assigned.

Physical and General Requirements

• Thorough knowledge of Front End operations policies and procedures.

• Ability to perform basic math (addition, subtraction, percentage calculations).

• Friendly, courteous, and able to maintain composure while handling customers, coworkers, vendors, interruptions, and complaints.

• Strong written and verbal communication skills; demonstrates leadership and professionalism.

• Legible handwriting and ability to follow written instructions.

• Works with various front end systems, computer software, and electronic devices used for sales tracking and employee scheduling.

• Ability to stand for long periods and frequently walk, bend, stoop, kneel, twist, and turn.

• Ability to frequently reach, lift, and maneuver items up to approximately 50 lbs; requires manual dexterity and good eye‑hand coordination.

• Uses cleaning supplies and related equipment.

• May be required to work nights, weekends, and holidays; schedule may vary.

• Reliable attendance is required.

• Uses calculators, keyboards, telephones, computers, and other office equipment.

• Complies with Company grooming standards and dress code, including required safety shoes, gloves, aprons, and head coverings.

Work Environment

• Work is primarily performed in a temperature-controlled store environment.

• Requires some exposure to outdoor weather conditions when performing duties such as retrieving carts or assisting customers.

• Exposure to moving vehicles in parking lots, varying traction conditions, and maneuvering shopping carts.

• Frequent exposure to hot and cold products.