Purpose

The Service Operations Assistant supports front‑end and store service operations by helping ensure efficient workflows, strong customer service standards, and daily operational readiness. This role assists service leadership with execution, associate support, and maintaining company policies and procedures.

Key Responsibilities

• Support daily front‑end and service operations, including registers, service desk, and customer flow
• Assist with coordinating coverage, breaks, and task assignments to ensure operational efficiency
• Monitor service performance and help resolve customer issues promptly and professionally
• Support execution of promotions, service initiatives, and operational directives
• Maintain cleanliness, organization, and readiness of service areas
• Assist with basic reporting, audits, and operational follow‑up as needed

Leadership & Team Support

• Assist with onboarding, training, and coaching service associates
• Provide guidance and real‑time support to associates during high‑volume periods
• Reinforce attendance, appearance, cash handling, and service standards
• Act as a point of contact between associates and service leadership
• Step into supervisory support coverage as assigned

Customer Experience

• Promote a friendly, welcoming, and solutions‑focused service culture
• Address customer questions, refunds, exchanges, and concerns appropriately
• Model excellent customer engagement and professionalism

Operational & Compliance Standards

• Support cash control, loss prevention, and accountability procedures
• Ensure compliance with company policies, labor guidelines, and safety requirements
• Assist with inspection readiness and corrective action tracking
• Ensure proper use and care of front‑end systems and equipment

Qualifications

• Previous retail or customer service experience preferred
• Lead, coordinator, or supervisory experience a plus
• Strong organization, communication, and multitasking skills
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods and assist with front‑end duties

Working Conditions

• Fast‑paced retail environment with frequent customer interaction
• Role requires multitasking, mobility, and attention to detail