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职位Airbus

Problem and ITSM Knowledge Specialist

Airbus

Problem and ITSM Knowledge Specialist

Airbus

Brasov (30 Hermann)

·

On-site

·

Full-time

·

1mo ago

Job Description:

Focus: Sustainable bug fixing and self-service rate.

Location: Romania (Remote/Hybrid)Focus: Sustainability and Self-Service

Your Responsibilities:

  • Problem Management: Moderation of Root Cause Analysis (RCA) and tracking of corrective actions.

  • Knowledge Management: Responsibility for the internal and external knowledge base (Knowledge Centered Service).

  • Shift-Left: Identification of solutions that can be transferred from specialist support to self-service.

  • Service Now Design: Support in defining requirements for new automated service requests.

Your Profile:

  • Certified knowledge in ITIL Problem Management.

  • Editorial talent for creating easily understandable technical documentation.

  • Experience working with Service Now Knowledge Management modules.

What we offer:

  • We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you.

  • Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays).

  • Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva.

  • Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Aerostructures S.R.L.

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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关于Airbus

Airbus

Airbus

Public

Airbus SE is a European aerospace corporation. While the company's primary business is the design and manufacture of commercial aircraft, it also operates separate divisions for Defence and Space and Helicopters.

10,001+

员工数

Leiden

总部位置

$89B

企业估值

评价

3.7

10条评价

工作生活平衡

3.2

薪酬

4.0

企业文化

4.1

职业发展

3.5

管理层

3.8

72%

推荐给朋友

优点

Learning opportunities and professional development

Supportive team and collaborative environment

Good compensation and benefits

缺点

High pressure and performance expectations

Long hours and overwhelming workload

Bureaucratic and rigid structure

薪资范围

43个数据点

Junior/L3

Mid/L4

Senior/L5

Staff/L6

Junior/L3 · Industrial Engineer

3份报告

$105,498

年薪总额

基本工资

$91,737

股票

-

奖金

-

$102,272

$131,358

面试经验

4次面试

难度

3.0

/ 5

时长

14-28周

录用率

25%

体验

正面 25%

中性 75%

负面 0%

面试流程

1

Application Review

2

HR Screen

3

Technical/Hiring Manager Interview

4

Panel Interview

5

Offer

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit