FHS End-to-end Operations Modeller

Job Description: The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams.The FHS End-to-End Operations Modellerworks as a transversal role across FHS operations functions. Whilemaintaining a consistent monthly focus on the Shelf-to-Shelf (S2S)performance cycle, this role supports various transversalimprovement projects to improve FHS end-to-end operationsperformance. This position is critical for unblocking stalledinitiatives and fostering local performance management of allco-localized teams in FHS Malaysia.1. Shelf-to-Shelf (S2S) Analysis & Action Plan Drumbeat● S2S Lifecycle Modeling: Map and maintain the end-to-end S2Sprocess, identifying critical dependencies between Transport, Repair Management, Warehouse and COD.

• Blockage Identification: Perform detailed Value Stream Mapping(VSM) on S2S lead times to identify where components are stalling.
• Problem Unblocking: Act as the primary focal point for resolving"stuck" S2S EOs, engaging relevant departments to find creativesolutions and ensure timely progression.
• Action Plan Execution: Propose and "drumbeat" the implementationof specific S2S improvement initiatives, ensuring all FHS Operationsdepartments validate and adopt new workflows.
• Support : Provide support to the operational teams to unblock theidentified blockage.2. Monitoring & Backlog Management● Open Loop Surveillance: Implement program-focused reporting tomonitor Open Loop S2S transactions.
• Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs,performing Root Cause Analysis (RCA) to prevent recurring delays inthe supply chain.
• KPI Reporting: Maintain and present S2S performance metrics(abnormal statuses, turnaround time deviations) in local KPI reviewmeetings.
• IT Business Owner : Define the upgrade of the Dashboard andmanage tool adaptations with QLIK Dev Team● Other duties reasonably determined from time to time by the Company1. Project & Change Management (Transversal Support)● Project Leadership: Contribute to and drive operational process andinterface improvements across various FHS Operations departments.
• Change Management: Perform detailed analysis using methodologieslike Value Stream Mapping (VSM) and Lean Six Sigma to identify andpropose validated improvement areas.
• Stakeholder Management: Drumbeat the contribution of FHSMalaysia teams to operational issues management and participate inforums like Component Issues Management (CIM) and local KPIreviews.
• Process Documentation: Ensure all improved processes aredocumented and updated in the FHS Operations process referential.
• Training & Adoption: Organise and facilitate cross-departmentaltraining related to transversal processes to ensure timely execution andeffectiveness.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd:

Employment Type:

Agency / Temporary
------- Experience Level:

Entry Level

Job Family:

Improvement & Performance Management:

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