Job Description:Accountabilities

• The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.

• The Job holder is responsible for analysing in-service events to identify potential fleet issues, and launch appropriate corrective actions, ensuring proper follow-up with the relevant customer service organisations.

• The job holder is responsible for customer communication in the domains of support engineering to ensure the latest development & improvement & Solutions of Airbus products & services are effectively communicated to customers through various means.

Dimensions

• 2200 Airbus a/c in China;

• 28 operators + 8 MRO’s;

• 8 visit/assistance

• 10 Fleet Review Meeting

• 5 Technical forum/Conference

Main activities

• Provide technical support on hot topics affecting the fleet and specific customers in the region

• Ensure that customer issues have been well understood by central teams, promote implementation of mitigation, solution or in-service issues on all programs

• Provide customers with solutions to their in-service issues

• Answer or support technical queries raised by the customers within the defined time scale, in the domain of support engineering.

• When comes the need, support handle AOG and abnormal events

• Analyse all in-service events to identify potential impact on airworthiness, reliability, quality, passenger and crew comfort, and operational economics.

• Provide urgent in-situ technical assistance for complex troubleshooting when necessary including AOG.

• Provide customers with familiarisation and awareness on our products in the M&E domain.

• Support to run webinars on in-service issues on all programs

Deliverables

• Customer satisfaction for Airbus maintenance & engineering support.

• Volume and quality of the answers to technical queries.

• Contribution to improving the safety and cost of ownership of Airbus Aircraft

• Continuous Airworthiness of Airbus fleet in region

• Analysis of in-service events & problems and solutions.

Qualifications

• Fluent Chinese speaker, the job is Chinese local customer oriented

• Engineering degree in university of aeronautics and astronautics

• Knowledge about Airline & MRO maintenance & engineering activity, know Airline operations

• Familiarised with Airbus technical documentation and manuals.

• Complete type training for at least one of the A320/A330/A350.

• Knowledge of CAAC Regulation, FAA/EASA is a plus.

• Understand Customer needs and agility with business.

• Good presentation skills and fluent in English, both oral and written.

• Highly concerned by Customer service and service minded.

• Ability to cope with a highly demanding environment.

• Tenacious, open mindset, adaptable, and reliable

• Experience Required- Industry: Airline or MRO system engineer with solid engineering management experience on Auto flight, Communication and Navigation systems ATA 22, ATA 23 & ATA 34. As plus relevant experience on: other aircraft avionic systems such as Electrical power/wiring ATA24/92, Connectivity ATA 42/46, Technical support, Trouble shooting engineer, engineering evaluation and investigation, aircraft dispatcher.

• Competence & Knowledge Required: Solid understanding of design and working principle of Aircraft systems ATA 22, ATA 23 & ATA 34; layout of the system; troubleshooting skill, familiar with Airbus maintenance manuals AMM, IPC, TSM, MMEL, FCOM, dispatching constraints, EASA/ CAAC regulations.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (Beijing) Engineering Centre Company Limited

Employment Type:

Fixed term

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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