Multinational Producing Office Manager – USA

Multinational Producing Office Manager – U.S.AJoin us as a Multinational Producing Office Manager – USA to take your career to the next level with a global market leader.

Make your mark in Multinational

AIG Multinational is an exciting business area within AIG that designs, implements, and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

About the role

• Support the day‑to‑day oversight of a complex U.S. multinational insurance portfolio, helping ensure work is delivered in line with service level agreements (SLAs) and internal standards.
• Assist with monitoring portfolio activity, performance, and compliance using data, reports, and defined metrics.
• Produce and maintain regular reporting to track trends, risks, and workload across onshore and offshore teams.
• Help identify variances, potential risks, and capacity issues, escalating items as needed to managers and leadership.
• Support governance and control processes, including documentation, quality checks, and audit readiness activities.
• Partner with internal teams to support alignment with multinational processes, operating models, and ways of working.
• Contribute to consistent execution of the multinational strategy through coordination, communication, and follow‑up.
• Manage multiple tasks and deadlines, balancing reporting, governance activities, and stakeholder requests.

How you will create an impact:

• Support governance and oversight activities for the U.S. Multinational portfolio, helping ensure compliance with internal policies, controls, and audit requirements.
• Prepare and maintain recurring performance, compliance, and activity reports to support transparency and informed decision‑making.
• Monitor service delivery metrics and KPIs, flagging trends, risks, or performance issues for review and escalation.
• Assist with peer reviews and quality checks, including monitoring outputs from offshore or shared services teams.
• Support revenue forecasting activities by compiling data and helping track variances against plan.
• Partner with the North America Service Delivery Manager to support achievement of service level standards.
• Help track client and broker experience measures and support actions to improve service outcomes.
• Support risk awareness by helping document issues, controls, and remediation actions in collaboration with managers and ERM partners.
• Contribute to regular stakeholder updates by preparing materials, tracking actions, and following up on agreed next steps.

What you will need to succeed:

• Strong organizational and time‑management skills, with the ability to manage multiple priorities and deadlines.
• Comfort working with data, reports, and performance metrics, with strong attention to detail.
• Experience producing or maintaining reports, trackers, or dashboards to monitor activity and outcomes.
• Basic understanding of governance, audit, or control processes, or willingness to learn and apply them consistently.
• Ability to identify trends or issues and escalate them clearly and promptly.
• Clear written and verbal communication skills, especially when summarizing data or performance insights.
• Ability to build effective working relationships with internal stakeholders and shared service teams.
• Proficiency in Microsoft Excel and working knowledge of Outlook and Word.

For positions based in New York City, the base salary range is $105,000 - $148,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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