About the role

AIG is a leading insurance provider committed to delivering exceptional service to customers worldwide. As we continue to optimize our global operating model, we are seeking a highly skilled Contract Governance Lead to join our Global Sourcing & Procurement Services (GSPS) organization to oversee AIG’s primary third-party Business Process Outsourcing (BPO) vendor relationship.

This role will serve as the primary owner of contract and financial governance, ensuring compliance with complex commercial terms. The ideal candidate is detail-oriented, confident managing senior stakeholders, and capable of navigating sophisticated fee structures and contractual frameworks to drive value, mitigate risk, and ensure operational excellence.

Key responsibilities: Contract & Commercial Management

• Own end-to-end governance of the BPO contract, including interpretation and enforcement of terms and conditions

• Develop deep expertise in complex pricing models, fee schedules, and billing mechanisms

• Validate invoices against contractual terms, identifying discrepancies and driving resolution

• Track and manage contractual obligations, deliverables, and key milestones

Contract Change & Risk Management

• Lead the review and execution of contract amendments and change orders

• Partner with legal on complex contractual issues and dispute resolution

• Maintain audit readiness and ensure compliance with internal policies and controls

Stakeholder Management

• Serve as a strategic liaison between internal business units, finance, legal, and the vendor

• Manage and influence senior stakeholders across multiple functions

• Drive alignment on contract interpretation, issue resolution, and performance expectations

Financial Oversight & Value Realization

• Monitor spend against contract baselines and forecasts

• Identify cost optimization opportunities and challenge vendor assumptions where appropriate

• Support business cases, change orders, and commercial negotiations

• Ensure alignment between contracted services and realized business value

Governance & Performance Management

• Establish and lead governance routines (e.g., QBRs, operational reviews, escalation forums)

• Manage and track KPIs, SLAs, and performance metrics

• Hold vendor accountable for service delivery and contractual commitments

• Proactively identify and mitigate risks, including operational, financial, and compliance risks

Qualifications:

• 5+ years of experience in contract management, vendor governance, procurement, or consulting

• Experience managing large-scale outsourcing or BPO vendors

• Strong ability to interpret and operationalize complex contracts, including pricing and commercial constructs

• Demonstrated experience managing senior stakeholders and navigating challenging conversations

• High attention to detail with strong analytical and financial acumen

• Excellent communication, negotiation, and problem-solving skills

• Bachelor’s degree required; MBA or relevant advanced degree preferred

Preferred Attributes

• Comfortable operating in ambiguity and highly matrixed environments

• Past experience managing people a plus

• Demonstrated ability to analyze and interpret complex terms and conditions

• Strong executive presence with the ability to influence without direct authority

• Proactive, solutions-oriented mindset with a focus on continuous improvement

• Experience with large, multi-year outsourcing agreements and transformation programs

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

CS - Corporate Services:

AIG Employee Services, Inc.