Enterprise Scheduling Coordinator - Onsite at Agilent

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.

Agilent is collaborating with leading bio-pharmaceuticals located in Ireland, and we are currently looking for an Enterprise Scheduling Coordinator to join our team onsite in this integral and dynamic role.

The main objectives of this role are to:

• Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site.
• To act as a first point of contact for contract queries and effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
• Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.

Your main responsibilities will be:

• Daily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the service.
• Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
• Customer asset management, ensuring inventories are accurate.
• Monitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customer, with minimum disruption to onsite activities.
• To regularly monitor, raise service orders and maintain correct information in SAP CRM System.

Qualifications

• Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
• Ability to manage sudden changes in priorities, to problem-solve and multi-task.
• Ability to handle customer and vendor requests via telephone, email, web.
• Proficiency in Microsoft Office.
• Excellent communication skills – verbal, written & listening.
• Willingness and enthusiasm to participate in on-going training and development
• Science qualification advantageous.

What we offer:

A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:

• We move diagnostics forward
• We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect
• We deliver effective diagnostic solutions valued by our customers

We will make sure you get all the training and development opportunities you need to become the best in your field!Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date:

Job Function:

Services & Support: