Adobe’s Customer Solutions (ACS) organization wants a Business Intelligence Analyst to compose, build, and scale smart analytics solutions. These solutions offer actionable insights across our Customer Experience Orchestration business. This distinctive role gives you hands-on involvement in data engineering, advanced analytics, and AI/ML. You will deliver reliable reporting, predictive insights, and next-generation intelligence that improves customer adoption and value realization.

What You’ll Do

• Own end-to-end development of advanced analytics, dashboards, and data products passionate about customer success metrics such as renewals, adoption, churn risk, and value realization.
• Translate complex datasets into clear, compelling narratives and actionable recommendations for senior leaders and partners across multiple functions.
• Compose, build, and maintain scalable data pipelines integrating large datasets across subscription, services, usage, and customer health domains.
• Ensure data quality, consistency, and governance to support reliable, enterprise-grade analytics and reporting.
• Develop and deploy predictive and prescriptive models to surface churn risk, expansion signals, and consumption health.
• Build executive-ready dashboards and reports using Power BI, optimized for clarity, performance, and decision-making.

What You’ll Need to Succeed

• Bachelor’s or graduate degree in Computer Science, Data Science, Business, or a similar field.
• More than 3 years of direct experience in advanced analytics, data science, business intelligence, or data engineering positions.
• Strong expertise in SQL, Python, Spark, and cloud platforms (Azure, AWS, or GCP).
• Verified background in developing scalable data pipelines, complex dashboards, and high-level reporting for executives.
• Demonstrated track record of developing and deploying ML/AI models in production environments.
• Solid understanding of SaaS business models and Customer Success domains.
• Strong communication abilities with the capacity to clearly convey complex analysis to senior and non-technical audiences.
• Excellent at coordinating various initiatives and achieving results in dynamic settings.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together:

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.