Analyst, Product Delivery

Provisioning Analyst

Job Description:

Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time, and achieve greater business success. We help our customers make, manage, measure, and monetize their content across every channel and screen.

Position overview

The Provisioning Analyst ensures the creation and management of a new Cloud organization, enables product contexts to an existing organization, adds first admin user. The Adobe Cloud is a collection of integrated online marketing and web analytics solutions. It includes a set of analytics, social, advertising, media optimization, targeting, web experience management and content management solutions. It brings together all-new desktop and mobile apps, and more connected ways of creating and sharing.

Responsibilities:

-Creates new accounts for Digital Experience and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
-Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
-Develops and implements provisioning guidelines, contributes in improving the work instructions to ensure that designated requests are fulfilled properly;
-Builds and sustains positive relationships, liaises with a range of partners bothexternally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;
-Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;
-Manages the coordination of multiple requests simultaneous; analyses and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;

• Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;
• Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;
• Manages and maintains Share Point accurate databases; internal dashboards and forms central;
• Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs;
• Maintains a close relation with the Program Management Team in US to support daily provisioning and deal with out of the normal process requests, exceptions;
• Operates in a professional manner when representing the organization both internally and externally.
• Knowledge and skills
• BA/BS with a 1 - 3 years’ Software industry experience;
• Proven flexibility in dynamic environments and ability to adapt to sifting priorities and back up;
• Experience working with a geographically dispersed team beneficial;
• Strong analytical, problem solving and multi-tasking skills;
• Good written communication and interpersonal skills with all levels of an organization;
• Good written and spoken English required;
• Microsoft Office proficiency;
• SAP knowledge;
• Provisioning specific tools.
  Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, disability or veteran status.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.