About the Role

We are launching a strategic “Plus One” Account Manager program to ensure continuous customer coverage and protect revenue growth during periods of planned or unplanned account transitions (e.g., parental/medical leave or attrition).

As a Plus One Account Manager, you will serve as a highly flexible, fully trained sales professional who can quickly step into an active territory when needed. This role is designed as a pipeline for future full-time territory ownership while building deep product, customer, and sales expertise.

This role is seeking someone German speaking to cover our German market / Customers based in London Key Responsibilities

• Act as an alternate Account Manager (“+1”) to ensure uninterrupted customer engagement and revenue continuity

• Step into and manage a full book of business when:

• An Account Manager is on extended leave (2+ months), or

• A territory becomes permanently vacant

• Maintain or transition ownership of accounts depending on business needs:

• Retain book permanently if covering attrition

• Transition accounts back if original owner returns from leave

• Drive pipeline generation, customer engagement, and revenue growth within assigned accounts

• Build strong relationships with customers and internal stakeholders

• Participate in territory planning, forecasting, and account strategy execution

Program Structure

• Initially hired as a Plus One (overlay role) reporting to the Sales Leader (SLM)

• Transition to reporting to a Front-Line Manager (FLM) upon assignment of a territory

• Follow a “first in, first out” (FIFO) model for territory assignment

• Priority given to permanent territory openings over temporary assignments

• Expected to complete a ~3-month onboarding and enablement period before taking a full territory

Enablement & Ramp Expectations

• During time without a dedicated book of business, responsibilities include:

• Completing structured sales and product enablement programs

• Shadowing customer meetings and learning account management best practices

• Building pipeline through:

• Identifying competitive displacement opportunities

• Creating and pitching new opportunities (e.g., Studio solutions)

• Developing account plans and sales strategies

• Conducting proactive customer outreach and pipeline generation

Success Profile

• Strong adaptability and ability to quickly ramp into new accounts and industries

• Proven sales or account management experience (SaaS or enterprise preferred)

• Excellent communication and stakeholder management skills

• Self-starter with a proactive approach to pipeline generation and opportunity creation

• Comfortable operating in ambiguous, fast-changing environments

Why This Role Matters

• This program directly supports revenue protection and growth by ensuring:

• No customer or pipeline disruption during transitions

• Faster recovery from attrition gaps

• A stronger, more resilient sales organization

• It also provides a unique career pathway into full Account Manager ownership with accelerated exposure to diverse accounts and sales scenarios.

Additional Notes

• Plus Ones are maintained as a consistent bench (target ~10% of organization)

• Included in ROI tracking, but not standard productivity metrics

• Territories may be permanently reassigned based on timing (e.g., leave crossing fiscal/calendar boundaries or resegmentation events)

About Adobe

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Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

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