The Opportunity

Adobe Journey Optimizer B2B is redefining how enterprises engage buying groups through AI-powered customer journey orchestration. We're building intelligent systems that understand complex B2B buyer behavior, predict intent signals across accounts, and deliver hyper-personalized experiences at every touchpoint—from first awareness through closed revenue.
We are looking for a Machine Learning Engineer & Architect to join our AI and Agents team, define and own the ML architecture vision for our B2B journey orchestration platform. In this role, you'll shape how thousands of B2B enterprises leverage AI to transform pipeline generation, accelerate deal velocity, and drive measurable revenue impact. Your architecture decisions will power billions of personalized interactions annually, directly influencing how marketing and sales teams identify, engage, and convert buying committees.

What you'll do with us

• You'll train and finetune ML models that solve business use cases and handle data at scale.

• We'll work together to architect and optimize end-to-end ML pipelines, ensuring they're scalable, efficient, and robust.

• You'll dive deep into data to recommend the right models, evaluation metrics, and governance approaches.

• Provide hands-on technical leadership, guiding engineers through architecture, building, implementation, and established guidelines.

• Work across organizational boundaries to align priorities and drive projects forward.

• Throughout the product lifecycle, you'll engage in architecture, design, deployment, and production operations of ML models and systems

What will help you thrive:

• 10+ years of proven experience in machine learning with successful delivery of ML projects, and 3+ years of hands-on experience working with generative AI technologies such as LLMs, evaluations, fine-tuning, and more.

• Your strong Python and deep learning engineering skills, paired with experience in training and inferencing with Py Torch or Tensor Flow/JAX, will be essential.

• Experience with post-training techniques such as fine-tuning, alignment or distillation.

• Knowledge of deployment tools like Docker, ML Ops, and ML services is valuable, and experience with cloud platforms like Azure and AWS is a plus.

• Your strong verbal and written communication skills and success in multi-functional team environments will help us all succeed together.

Ways to Stand Out

• You bring hands-on experience with retrieval-augmented generation (RAG), semantic embeddings, agentic AI workflows, and ML inference systems for personalization or recommendation use cases

• You have published research, contributed to open-source ML projects, or hold patents in AI/ML domains

• You have experience with Adobe Experience Platform, Marketo Engage, or Journey Optimizer—understanding how ML integrates with enterprise customer data infrastructure

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together:

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $172,500 -- $306,625 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $211,800 - $306,625

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.