• The Opportunity
• We’re looking for a strategic and customer-focused leader to join our French team as a Senior Manager of Customer Success. In this role, you will lead a high-performing team of Customer Success Managers passionate about Adobe Experience Cloud solutions within the dynamic digital marketing technology space. Your mission: to accelerate customer value, drive retention and growth, and ensure an exceptional customer experience.
• Your team of Customer Success Managers collaborate with Technical Account Managers and partners to offer strategic leadership for Adobe's Ultimate Success offering. This is a high-impact leadership opportunity for someone who thrives in a fast-paced environment and is passionate about putting customers at the heart of business strategy.
• • What you’ll do
• Champion customer-centric strategies to boost satisfaction, retention, and value across the customer lifecycle.
• Lead and support CSMs through strategic engagement, success planning, and executive sponsorship.
• Partner with Sales and cross-functional teams to drive growth, reduce churn, and exceed NDR targets.
• Use customer insights to craft strategy, influence product direction, and improve processes.
• Nurture a high-performing, innovative team culture through accountability, continuous improvement, and psychological safety.
• Scale team capabilities through strategic hiring, onboarding, and capacity planning.
• Ensure operational perfection through global initiatives, cross-functional alignment, and data-driven execution.
• Qualifications
• 7+ years in Customer Success, Account Management, or Client Services, including 3+ years leading high-performing teams.
• Experience in digital marketing, martech, or SaaS; background in Telco, Media, Travel, or Entertainment is a plus.
• Strong critical thinking, collaborator management, and executive communication skills.
• Consistent record to build senior relationships and drive cross-functional results.
• Skilled at leading through change, developing teams, and growing in fast-paced, sophisticated environments with autonomy and accountability.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together:

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.