Store Manager (Hoan Kiem Flagship Store)

PURPOSE & IMPACT ON ORGANIZATION:

Drive your store’s profitability by:

• Meeting or exceeding store sales and profit targets

• Managing all resources within the store to provide customers with a leading shopping experience

• Driving the proper execution of established policies, procedures, initiatives and directives

KEY RESPONSIBILITIES:

• Take full ownership of the store and its commercial success

• Analyze relevant data to probe and challenge the status quo

• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed

• Drive continuous improvements in the store’s sales, productivity and profitability

• Ensure the legal and financial integrity of the store

• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor

• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself

• Schedule staff so as to properly serve customers, drive sales and execute tasks

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

• Ensure proper in-store Brand execution according to established standards and directives

• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge

• Manage all store operations in a systematic and efficient manner, as per established policies and procedures

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis

• Ensure cash register transactions are processed quickly and accurately

• Lead and implement all applicable loss prevention policies and procedures

• Maintain a safe and productive shopping and working environment

• Manage the recruitment and training of store team members

• Ensure all HR policies and procedures are adhered to

• Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

• Share best practices to drive the collective performance of all district stores Ø Complete all applicable training programs and effectively apply the learning on the job

• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers

• Peers and Supervisor

• Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)

• Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Store Manager Competencies

MINIMUM QUALIFICATIONS:

• Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility

• Intermediate numeracy and literacy and advanced verbal communication skills