Skill required: Retirement Solutions

• New Business Processing

Designation: Delivery Operations Team Lead

Qualifications: Any Graduation **Years of Experience:**7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

• What would you do?

• Own end-to-end payroll and plan lifecycle delivery, including new plan setup, amendments, onboarding, maintenance, conversions/de-conversions, file feeds, API setup, and plan provision mapping—ensuring accuracy, timeliness, and compliance.

• Lead exception management and risk control, with clear ownership of exception queues, root-cause analysis, crisis handling, IP whitelisting governance, data corrections, and closure activities to minimize operational and client impact.

• Drive stakeholder and client excellence, proactively managing communications, prioritizing bulk and individual requests, coordinating cross-functional teams, and ensuring SLA adherence and continuous process improvement.

• Lead end-to-end DB & DC deconversion and plan termination projects, including project intake, Salesforce-based project planning, audit support (DB), and coordination of asset

• Own data mapping, validation, and fund alignment, ensuring accurate translation of participant, payroll, balance, and plan data; conducting pre-conversion audits, bulk loads into OMNI, QA validation, fund mapping, and verification of all balances and sources prior to wire execution.

• Drive governance, risk control, and stakeholder alignment, providing status reporting, trend analysis, issue resolution, and cross-functional coordination with sales, underwriting, recordkeeping, and operations to ensure compliant, error-free conversions.

• Own data integrity and reconciliation across the deconversion lifecycle, managing census, contributions, beneficiaries, loans, vesting, assets, and liabilities, and ensuring accurate final reconciliation in partnership with plan sponsors, TPAs, payroll providers, and internal teams.

• Drive governance, reporting, and stakeholder com

• Drive governance, reporting, and stakeholder communication, reviewing project plans with client and external partners, proactively managing inbox and requests, and providing regular status reporting on milestones, risks, mitigations, and action items.

• Deliver consultative guidance on retirement services best practices, ensuring accurate setup of plan design, eligibility, pricing impacts, data exchanges, contracts, and transaction processing.

• Partner closely with relationship management, account management, and internal teams to ensure seamless transitions and sustained operational stability.

• Mentor and manage a team of analysts and specialists, promoting accountability, continuous improvement, and operational excellence.What are we looking for? • 10+ years of functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end plan and participant level service delivery, lead high-performing teams, and drive operational improvements.

• In-depth experience in payroll migration and integration cycles, including:

• Conversion: onboarding and setup of new plans.

  • Deconversion: termination and transition of existing contracts or plans.

• Hands-on expertise in plan setup and configuration, including:

• Interpreting plan documents and translating provisions into system logic.

  • Validating eligibility, contribution formulas, vesting schedules, and distribution rules.
  • Troubleshooting chronic setup errors and performing root cause analysis.

• Hands on with developing process documentation (SOP), capturing exceptions, process flow, process maps and NIGO rules

• Subject Matter Expert/ Trainer with 2+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance.

• Mandatory experience in 401(k) and/or 403(b) plan administration, including day-to-day operations, compliance, and client servicing.

• Excellent

• ASPPA certified

  • Retirement Plan Fundamentals – RPF
  • Qualified 401(k) Administrator

• QKA

  • Qualified 401(k) Consultant- QKC

• Project Management Certification – Preferred Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• May create new solutions, leveraging and, where needed, adapting existing methods and procedures

• The person would require understanding of the strategic direction set by senior management as it relates to team goals

• Primary upward interaction is with direct supervisor

• May interact with peers and/or management levels at a client and/or within Accenture

• Guidance would be provided when determining methods and procedures on new assignments

• Decisions made by you will often impact the team in which they reside

• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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