RIS ServiceNow Solution Architect Associate Manager

About the Role We are looking for a seasoned Service Now Solution Architect to join our Digital Core Service Now Solutioning team. In this role, candidate will own end-to-end solutioning for complex Service Now engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value. Key Responsibilities Lead solution design and architecture for Service Now implementations across ITSM, ITOM, HRSD, CSM, Sec Ops, and/or App Engine modules (not limited to these modules. The scope should cover entire Service Now platform) Translate complex business requirements into scalable, best-practice Service Now architectures and technical blueprints. Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations. Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities. Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams. Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities. Participate in client orals and visits to showcase our capabilities & solutions Guide and mentor delivery squads on platform best practices, Service Now development standards and upgrade readiness. Stay current with Service Now platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients. Required Qualifications 8–10 (Associate Manager) and 11-14 (Manager) years of overall IT experience with a minimum of 5 years in Service Now architecture, implementation and solutioning roles. Demonstrated expertise in at least two Service Now product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, Sec Ops, SPM, or Creator/App Engine). Strong command of Service Now platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client). Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions. Hands-on experience with Service Now integrations using tools such as Integration Hub, Dell Boomi, Mule Soft or similar middleware. Active Service Now certifications — CIS in at least two modules; CTA or CSA designations preferred. Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks (TOGAF is a plus). Preferred Qualifications Experience with Service Now App Engine, Automation Engine, or AI/ML-driven features (Predictive Intelligence, Virtual Agent). Prior consulting or advisory experience in a Big 4, SI or product-led organization. Exposure to multi-instance or enterprise-scale Service Now environments with complex org structures. Familiarity with cloud-native architectures (AWS, Azure, GCP) in the context of Service Now deployments. Soft Skills & Leadership Attributes Executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders and C-suite audiences. Strong consultative mindset — ability to listen, understand business pain points and translate them into platform-led solutions. Collaborative team player who can influence without authority across cross-functional delivery teams. Structured problem-solver with a bias for action; comfortable navigating ambiguity in fast-paced environments. Ownership mentality — takes accountability for solution quality, delivery outcomes and client satisfaction. Excellent written and verbal communication skills; adept at creating solution documents, architecture decks, and executive summaries. Intellectual curiosity and a continuous learning mindset, particularly around Service Now platform evolution and enterprise technology trends.

What We Offer A high impact role at the forefront of enterprise digital transformation initiatives. Access to a collaborative, innovation focused Digital Core community and CoE resources. Support for Service Now certifications, trainings and continuous skill development. Competitive compensation benchmarked for lateral hires at this experience level.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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