Project Role: Application Lead

Project Role Description: Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills: Change Management

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in environment stability and supporting faster delivery cycles.
Location: Onsite/Remote/Hybrid
Shift coverage :Shift C (EST hrs support) 11 pm to 9 am

Roles & Responsibilities:

• Environment Management: Support and maintain lower/non-production environments (e.g., CRT1, Pre Prod, e2e1, e2e2, trn).
• Communication: Act as a single point of contact for issues in lower environments. Communicate effectively with developers, QA, infra, and product teams.
• War Room Coordination: Initiate and lead war rooms during critical incidents or outages. Ensure timely resolution and stakeholder updates.
• Triaging & Issue Resolution: Perform initial triage for environment-related issues. Collaborate with relevant teams for deeper investigation and resolution.
• Downtime Handling: Monitor and respond to environment downtimes. Ensure incidents are logged, RCA is performed, and preventive actions are taken.
• Monitoring & Alerting: Use monitoring tools to proactively detect and address issues. Set up dashboards and alerts for environment health.
• Automation: Identify repetitive tasks and automate them using scripting languages like Python.
• Scripting & Tooling: Write and maintain scripts for environment setup, monitoring, or data refresh tasks.
• Documentation: Maintain accurate documentation of environment architecture, processes, and known issues.

Professional & Technical Skills:

• Strong understanding of pre-production environment management
• Excellent communication and coordination skills
• Experience leading war rooms and incident management calls
• Knowledge of monitoring tools such as:
• Prometheus, Grafana, App Dynamics, Splunk, Dynatrace, etc.
• Strong scripting skills in Python (Bash, PowerShell also a plus)
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI)
• Familiarity with incident and change management processes (ITIL knowledge is a plus)
• Basic knowledge of cloud environments (AWS, Azure, or GCP) is a plus

Good to have Skills : Build Management, Estimation and Planning, Requirement Analysis, Release management & SLA Management

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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