Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Service Now
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Service Now Developer (Salesforce Ecosystem & Governance)

Role Overview:

As a Service Now Developer, you will be the lead architect for a mission-critical automation and observability hub. Your work goes beyond simple workflows you will manage a complex cross-platform engine that orchestrates Salesforce (SFDC) operations, integrates with GitLab for CI/CD, and serves as a Central Monitoring Dashboard. You will be responsible for a custom Authorization Framework that governs data access across multiple SFDC Orgs, ensuring that health checks, license usage, and audit trails are visible only to authorized users.

Key Responsibilities:

System Integration & Orchestration: Build and maintain deep integrations between Service Now, Salesforce, and GitLab. This includes automating user lifecycles, sandbox refreshes, and triggering deployment pipelines via SNOW requests.
Observability & Monitoring: Develop and optimize a Monitoring Dashboard within Service Now that aggregates real-time data from SFDC Orgs, including:

• System Health Checks and Salesforce Limits.
  • License consumption and Audit Trail tracking.
    Security & Governance: Maintain and evolve a custom Authorization Framework within Service Now to control granular access to specific Salesforce Org data.
    Technical Ownership: Act as the primary technical lead, aligning stakeholder requirements with technical feasibility and presenting designs to the Change Approval Committee (CAB).
    Full-Stack SNOW Development: Design, release, and bugfix solutions using Service Now Forms, Flow Designer, and custom Widgets.

Technical Requirements:

Required Experience:

Service Now Core: Advanced development of Service Now Forms (Catalog Items) and Flow Designer.
UI & Data Visualization: Proficiency in Service Now Widget development and Service Portal to create interactive monitoring dashboards.
Integration & Security: Deep experience with API integrations (REST/Scripted) and building custom authorization/permission logic for data segregation.
Release Management: Hands-on experience with the Service Now x Type release process.
External Tooling: Experience connecting ServiceNow to GitLab (for CI/CD) and Salesforce (for data extraction and automation).
Additional / Nice-to-Have:
Roche Ecosystem: Active Roche developer account (SX) and access to DEVB environments.
Salesforce Domain Knowledge: Understanding of SFDC Health Checks, API Limits, and Audit Trail logs.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.