Project Role: Custom Software Engineer

Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Contact Center Technology Implementation

Good to have skills: Contact Center Technology Capabilities

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

Integration Lead with 7 years of experience in architecting and implementing enterprise integration solutions with deep hands-on expertise in NICE Cognigy.AI, conversational AI workflows, and contact center integrations. Strong background in designing API-first, event-driven, and microservices-based architectures using REST/JSON, webhooks, Kafka, and middleware platforms. Proven capability in integrating Cognigy with telephony and CCaaS platforms (Genesys, NICE CXone, Avaya), CRM systems (Salesforce, Dynamics), and backend core systems. Experienced in deploying and managing solutions on cloud platforms (AWS/Azure), implementing CI/CD pipelines, and enforcing security standards including OAuth2, JWT, and API gateways. Demonstrates strong technical leadership in defining integration standards, conducting design reviews, troubleshooting complex production issues, and guiding teams in Agile delivery environments to build scalable, high-availability conversational AI ecosystems.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Mentor junior professionals to foster their growth and development.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Contact Center Technology Implementation.
• Good To Have Skills: Experience with Contact Center Technology Capabilities.
• Strong understanding of software development life cycle methodologies.
• Experience with modern programming languages and frameworks.
• Ability to design and implement scalable software architectures.

Additional Information:

• The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.