• Design, develop, and implement custom applications and modules within the Service Now platform.
• Configure Service Now applications, including incident management, problem management, change management, and service catalog.
• Write and maintain scripts using JavaScript, HTML, and XML for business rules, client scripts, and UI actions.
• Develop and manage integrations with external systems using REST and SOAP APIs.
• Work with stakeholders to gather and understand business requirements, translating them into technical solutions.
• Conduct thorough testing of customizations and integrations to ensure functionality and performance meet specifications.
• Create and maintain comprehensive documentation for custom solutions, configurations, and integrations.
• Provide technical support for Service Now applications, troubleshooting and resolving issues as they arise.
• Assist with Service Now upgrades and maintenance, including testing and validating new releases and patches.
• Collaborate with cross-functional teams, including IT and business units, to ensure effective solutions and project success.
• Follow and promote best practices for Service Now development, including coding standards and documentation procedures.
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications may be preferred.
• Proficiency in Service Now development, including experience with Service Now modules such as Incident Management, Problem Management, Change Management, and Service Catalog.

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