Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Node.js

Good to have skills: Investment Banking, API Management, Angular

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education
Role: L2 Support
Mandatory: To work in shifts in rotation to cover Shift A and B and if needed shift C providing monitoring of applications and L2 support tasks for Seismic application
Must Have skills: Seismic

Role Overview:

We are looking for a Application Support Engineer to monitor and maintain Seismic application. Perform L2 tasks
The ideal candidate will be responsible for ensuring smooth operation of application, promptly identifying and resolving issues, performing root cause analysis, executing standard operating procedures (SOPs), and communicating effectively with stakeholders and escalation teams

Roles & Responsibilities:

• Expected to perform L2 support of Seismic and distribution applications
• Detect, triage failures, analyze problems, implement solutions, and enhance system performance
• Perform initial troubleshooting and apply defined remedial actions based on SOPs.
• Analyze root cause of recurring or complex issues and recommend long-term fixes or improvements.
• Communicate effectively with relevant teams — developers, platform, and business users — regarding job status, delays, and incidents.
• Escalate issues to Level 3 support as per escalation matrix when beyond scope of L1/L2 handling.
• Document incidents and maintain detailed logs of investigations, resolutions, and preventive actions.
• Collaborate with development teams to improve monitoring, alerting, and error-handling processes.
• Contribute to continuous improvement of SOPs and runbooks.

Professional & Technical Skills:

• Must-Have Skills: Must have skill Seismic
• Must have support experience
• Good To Have Skills: Node.js, Experience with investment banking and Azure or AWS
• Strong understanding of application support processes and methodologies.
• Experience with debugging and troubleshooting complex software issues.
• Familiarity with version control systems such as Git.

Additional Information:

• The candidate should have a minimum of 6 years of experience in Seismic.
• This position is based at our Mumbai office.
• A 15-year full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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