Skill required:

Omnichannel

• Customer Service

Designation:

Customer Contact Comms Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

Language

• Ability:

English(International) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? Role Description Advisors handle and resolve network-related cases escalated to the Service Support team, ensuring issues are addressed within SLAs. They analyse customer complaints to identify broader network issues and escalate recurring problems to service providers for prompt resolution, helping maintain service stability and quality. Role overview Mid-level (CL10) Second Line Support role responsible for resolving escalated network-related cases to ensure minimal disruption and SLA adherence. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? skills and competencies • Strong technical troubleshooting skills• Analytical problem-solving capability• Clear communication• SLA and risk awareness Experience and qualifications • 2–5 years in technical or telecom support• Experience in escalation handling preferred

Roles and Responsibilities:

Key responsibilities • Manage escalations from Service Support• Diagnose network and SIM-related issues• Maintain service stability and quality• Document resolutions and root cause findings• Collaborate with technical teams

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

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