Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary:

As an Application Tech Support Practitioner, you will engage with clients to address their inquiries and issues related to our systems and applications. Your day will involve utilizing your communication skills to ensure smooth operations, diagnosing client problems, and providing effective solutions. You will play a crucial role in maintaining the quality of our services and ensuring client satisfaction through your expertise and dedication.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist clients in navigating and utilizing our systems effectively.
• Document client interactions and resolutions for future reference.
• Collaborate with cross-functional teams to enhance service delivery.
• Provide training and support to new team members as needed.
• Continuously seek opportunities for process improvement and efficiency.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Service Desk Voice Support.
• Additional Must To Have Skills: Proficiency in Italian Language.
• Strong understanding of customer service principles and practices.
• Experience with ticketing systems and incident management.
• Ability to troubleshoot and resolve technical issues effectively.
• Excellent verbal and written communication skills.

Additional Information:

• The candidate should have minimum 1 year of experience in Service Desk Voice Support.
• This position is based at our Manila office.

Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.