Project Role :

Custom Software Engineer

Project Role Description :

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills :

Oracle JD Edwards Enterprise One Financials, Order to Cash (OTC)

Good to have skills :

NA
Minimum 2 year(s) of experience is required

Educational Qualification :

15 years full time education

Role Summary:

The JDE OTC Analyst will be responsible for supporting and enhancing the Order-to-Cash (OTC) workstream on Oracle JD Edwards, covering Order Management, Billing/Invoicing, and Customer Support. The role requires hands-on functional experience, close interaction with business users, and strong understanding of end-to-end OTC business processes.

Key Responsibilities:

Order Management

Support end-to-end Sales Order Management in JD Edwards, including order entry, validation, pricing, credit checks, and order fulfillment.
Handle order modifications, cancellations, backorders, and returns in line with business policies.
Work closely with supply chain, finance, and customer service teams to resolve order-related issues.

Billing & Invoicing:

Manage billing and invoicing processes in JD Edwards, ensuring accuracy and timely invoice generation.
Support billing cycles, corrections, credit/debit notes, and revenue-related queries.
Investigate and resolve invoice discrepancies and pricing issues.

Customer Support & Issue Resolution:

Act as L2/L3 functional support for OTC-related issues in JD Edwards.
Analyze incidents, identify root causes, and provide functional fixes or workarounds.
Coordinate with technical teams for defect fixes, enhancements, and deployments.

Business & Functional Support:

Understand and document OTC business requirements and translate them into JD Edwards functional solutions.
Participate in UAT, regression testing, and validation of OTC enhancements.
Support integrations with upstream/downstream systems impacting OTC.

Process Improvement

Identify opportunities for OTC process optimization and system improvements.
Ensure compliance with internal controls, audit requirements, and standard operating procedures.

Required Skills & Experience:

Functional Skills:

3–4 years of hands-on experience in Oracle JD Edwards OTC workstream.
Strong knowledge of:

Sales Order Management:

Billing & Invoicing:

Customer Master & Pricing:

Order-to-Cash lifecycle

Experience working in production support and enhancement projects.

ERP & Tools:

Oracle JD Edwards Enterprise One / World
Exposure to batch jobs, reports, and OTC-related tables (functional understanding).
Basic understanding of OTC integrations and data flows.

Business & Soft Skills:

Strong analytical and problem-solving skills.
Good communication skills for interaction with business stakeholders and customers.
Ability to work independently and manage multiple support requests.

Good to Have:

Experience with OTC KPIs, SLA-based support, or shared services environments.
Exposure to testing tools and documentation (BRD, FSD, UAT scenarios).
Basic understanding of finance concepts related to revenue and billing.

Additional Information:

• The candidate should have minimum 3 years of experience in JDE Development Workbench.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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