Responsibilities: As a Service Management Practitioner, you will be responsible for supporting the delivery of programs, projects, or managed services. Your day-to-day activities will include coordinating projects through contract management and shared service coordination, as well as developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, contribute to key decisions, and provide solutions to problems within your immediate team and across multiple teams. Intermediate proficiency in Infrastructure Service Management is required. Beginner proficiency in Problem Management is recommended. Take ownership of specific areas within service delivery to ensure consistent and high-quality outcomes. Support colleagues by sharing expertise and providing guidance on complex service management issues. Analyze recurring challenges and contribute to the development of effective solutions. Collaborate with cross-functional teams to enhance service processes and improve overall efficiency. Contribute to the continuous improvement of service delivery standards and practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong understanding of IT service management frameworks such as ITIL.
• Experience with incident management and problem resolution processes.
• Familiarity with monitoring tools and performance metrics.
• Ability to analyze system performance and recommend improvements.

Additional Information:

• The candidate should have minimum 3 years of experience in Infrastructure Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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