The Workplace Service Delivery Sr Analyst is responsible for ensuring the efficient delivery of workplace services, supporting daily operations, continuous improvement initiatives, and enhancing employee experience across multiple locations. This role requires strong analytical skills, customer orientation, and the ability to collaborate with multicultural teams in both English and Italian.

Key Responsibilities

• Coordinate and oversee the delivery of workplace services

• Act as a point of contact for local and international stakeholders, ensuring effective communication in English and Italian.

• Analyze occupancy data, space utilization, and user satisfaction to identify improvement opportunities.

• Support the implementation of regional/global workplace projects, including new technologies and processes.

• Collaborate with IT, security, HR, and external vendors to ensure operational continuity.

• Document procedures, generate reports, and present findings to regional leadership

Requirements

• Advanced proficiency in English and Italian (spoken and written).

• Proficiency in tools such as Excel, Power BI, Service Now, and collaborative platforms (Teams, Share Point).

• Strong interpersonal skills, customer focus, and ability to work in dynamic environments

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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