The team is responsible for stabilizing all newly migrated regional infrastructure and providing 24/7 operational support. This includes continuous system monitoring, preventive and corrective maintenance, and the immediate resolution of all user-reported and infrastructure-generated incidents.

This document outlines the core responsibilities, challenges, and required mindset for a technical role within the Opstail (Operational Stability) Team. Our mission is to transform our critical physical security and video infrastructure from a reactive environment into a stable, highly available, and resilient platform.

Key Responsibilities

• Stabilize newly migrated regional infrastructure.

• Perform continuous monitoring of critical systems and services.

• Manage and resolve user-reported incidents.

• Respond to and remediate infrastructure-triggered alerts and incidents.

• Execute preventive and corrective maintenance activities.

• Contribute to continuous improvement initiatives focused on operational stability and high availability.

• Hands-on experience with deployment, administration, and troubleshooting of Azure infrastructure.

• Strong knowledge of Windows Server OS administration.

• Fundamental understanding of IT security principles.

• Strong analytical and problem-solving skills.

• Operational mindset focused on stability and service reliability.

Work Conditions

• Fixed workweek: Tuesday to Saturday

• Working hours: Permanent shift from 1:00 PM to 10:00 PM

• On-call: May be required based on operational needs

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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