IT Service Management Representative

Project Role :

IT Service Management Representative
Project Role Description :

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :

Service Now IT Service Management
Good to have skills :

NA
Minimum 3 year(s) of experience is required
Educational Qualification :

15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction and mitigate risks. Collaboration with various teams to coordinate operational activities and ensure seamless service delivery is a key aspect of the daily routine, contributing to the overall stability and efficiency of IT services.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Monitor and manage the availability and performance of IT production systems to ensure continuous service delivery.
• Collaborate with cross-functional teams to identify and resolve service disruptions promptly.
• Document and communicate service incidents and resolutions to relevant stakeholders.
• Assist in the implementation of process improvements to enhance service management efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Now IT Service Management.
• Experience in incident, problem, and change management processes within IT service environments.
• Strong understanding of IT infrastructure components and their impact on service delivery.
• Ability to analyze service performance data and generate actionable insights.
• Familiarity with service level agreements and key performance indicators to ensure compliance.
• Effective communication skills to liaise with technical teams and clients.

Additional Information:

• The candidate should have minimum 3 years of experience in Service Now IT Service Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.